Testimonials
This is a terrific study tool- great in conjunction with review books. It solidifies concepts- and helps maintain a "big picture" view of the test- and of medicine in general. It is rewarding to get immediate feedback about your knowledge base- and to see where you need to spend additional study time.
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Help & Info OnLine FAQs
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FAQs for Users of Exam Master OnLine™
How many times must an individual register to use Exan Master OnLine™? Once. Registration to use Exam Master OnLine™ through a specific gateway is a one time process. The user name created by an individual, and the assigned or edited password are all that is needed for future access to that gateway. [Top] If I forget my user name and / or password must I reregister for Exam Master OnLine™? No. If you forget your user name and password click "Login Reminder" on the login page and your user name and password will be e-mailed to the e-mail addressed that you provided when you registered for Exam Master OnLine™. [Top] How do I change / update my registration information? Select "My Account" button and then "My Profile". After updating your registration information, click "Save". [Top] Why have I been denied access to Exam Master OnLine™? Anyone who wishes to use Exam Master OnLine™ must register and agree to the Exam Master OnLine™ licensing agreement. Providing incomplete, fictitious, or false information during the registration process can result in denial of access. Exam Master OnLine™ is a professional business application used by many doctors, medical schools, universities and libraries. In registering for any professional organization or service, it is expected that valid information would be provided. [Top] Can I share my user name and password with a friend? Each person who registers for Exam Master OnLine™ agrees to the Exam Master OnLine™ licensing agreement. The sharing of a user name and password would be in violation of the licensing agreement and can result in denial of access to Exam Master OnLine™. If access is shared, the scoring history in no longer of any real value in measuring an individuals strengths and weaknesses since test results and answers will be intermixed between multiple users. The creation of any additional exams will not be tailored to offer the maximum benefit to any user based on their specific scoring on previous exams. [Top] Can I access Exam Master OnLine™ from any computer with an Internet connection? Yes. Exam Master OnLine™ is accessible from any Internet connection on any computer worldwide. Exam Master OnLine™ is designed for easy web access. Under normal conditions, using a 56K modem, all pages should load in 3 seconds or less (some images may take longer). In the past certain ISPs would limit the time allowed for an online session. If a person was taking an exam and the allowable session time was exceeded, the ISP would cut the session. Since Exam Master OnLine™ saves all data based on the last keystroke, a user would log back in to continue the exam. It is now rare that we see this session limitation still used by ISPs, but there still may be some that have this policy. [Top] What do I do if I have a problem using Exam Master OnLine™? Help text is available throughout Exam Master OnLine™ on each page. Hopefully the built in help text will answer your questions. If you are not able to find the answers to your questions in the help text you can: Call Exam Master Customer Service: Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Please be sure to check the Exam Master® support hours posted on the Exam Master® Website: http://www.exammaster.com/support-options/customer-service How can I create an exam by medical subject? In each exam outline you are able to drill down 4 levels and the number of questions that are available at the level will be displayed. Exam Outline Name - Top level of outline. You can mix topics, subjects, categories, and subcategories within any one exam outline, but you can not mix across the exam outlines, i.e. you can not mix between USMLE Step 1 and USMLE Step 2 or USMLE Step 3. [Top] What is the difference between the Vignette / Case Related questions and the Non-Vignette / Recall questions? Vignette and case related questions are normally longer vignette type questions that cover specifics that perhaps have a higher probability of being asked on the actual exam. The non-vignette / recall questions will typically be shorter questions that cover more of the basics that will make it easier to quickly understand and answer the vignette / case related questions. Our understanding is that the actual USMLE is comprised of both types of questions. You have only so much time to complete the exam. The easier, or more quickly, you can answer the basic questions, the more time you will have for the vignette / case related questions during an exam that combines both types of questions. [Top]
Exam Master questions and explanations have been carefully constructed by over 100 medical specialist including scientists (PhDs, MDs), physicians (MDs), and other academic and clinical specialists (MA & MS degrees). These professionals are associated with or received their training in some of the finest medical schools and academic health centers in the country, including:
The authors hold positions representing the diverse needs and opportunities in the field of medicine today. These include:
We believe that in bringing together their varied backgrounds and areas of professional expertise, we ensure full coverage of the diversity of knowledge and learning that is characteristic of medicine today. For a complete list please go to: http://www.exammaster.com/company-info/our-authors
The Exam Master OnLine™ database of questions is a compiled work resulting from the efforts of over 100 MDs and PhDs, who have contributed to the Exam Master® data archives. We believe that providing several points of view on a single topic will aid in your understanding. Since each person comprehends and expresses knowledge in his/her own unique way, we left intact each author's individual style of writing to enhance your learning experience. As compared with textbooks which can quickly become boring, we believe this "unique flavor" will prove to be more stimulating, and should reduce the mental fatigue normally associated with study and "cramming" for exams. [Top] Is there a user guide available? Help files are available throughout Exam Master OnLine™ on each page. Hopefully the built in help text will answer most questions. You can also call Exam Master® Customer Service or send an e-mail to Customer Service if additional help is required. Please be sure to check the Exam Master® support hours posted on the Exam Master® website if additional help is required. [Top] I selected a full examination that contained fewer questions than I expected. Why? Some questions include information that covers multiple medical areas, and these questions may be included in pool of questions for all of those medical areas. A question may have been randomly selected for an exam early on, or there may not be enough questions in the topic, subject, category, or sub-category, selected for a specific exam. Therefore, Exam Master OnLine™ may not be able to create an exam with the selected number of questions to fill the selected exam creation criteria. You will not see repeated questions based on user feedback that very strongly emphasized that the users wanted to see a question only once across all exams that are created. [Top] Why is the second exam the same as the first? The program allows three passes through the same exam. The recommended procedure is to:
The program will change the order in which the answer choices appear from Test #1 to Test #2 to Test #3 so that you must once again read the answer choices. You can take Test #2 and / or Test #3 if you feel you have not fully grasped the material. It is recommended that you wait several days before taking the Test a second or third time. This will help to ensure that you are not merely memorizing the answers. In the meantime, you can click on Select Exams to build additional exams with new questions for review. [Top] Yes, an individual user can pause any exam that they have created. For an exam assigned by a faculty member in Academic Manager™, the exam administrator controls the "No Pause" feature. If the "No Pause" feature is enabled, an examinee will not be able to pause an exam once the exam has been started. The exam automatically closes after the time set by the exam administrator when the exam was assigned. Once an examinee completes and scores an exam, any additional access is denied, even if all time allowed has not been used. [Top] I found a question that I believe has a medical or technical flaw. How can I report this? Exam Master OnLine™ has a feature that allows you to send feedback directly from the question screen to our office via email. All information in this form is greatly appreciated. We are always concerned with keeping our content up to date and accurate. There is a feedback button at the top right corner of every question presentation screen. The timer will be turned off during the time you spend providing feedback. The information is reviewed by our editors, authors, or other medical professionals as required. Note: if you are taking a timed exam assigned by an exam administrator, we suggest that you provide any feedback during the follow-on Study session, rather than take the time during the actual exam. [Top] How do I see the correct answer? The correct answer is viewable in the study mode. When you select an answer in the study mode, the program will show a red X if the answer is incorrect. A yellow check mark in a green circle indicates a correct answer choice. In the study mode, you can continue to select answers until the correct answer is displayed. Before you enter the study mode you can check the box that will tell Exam Master OnLine™ to automatically display the correct answer when a question appears. [Top] How can I see only those questions that I have missed during the Test? Click on the Current Exams button. Select the exam you want to review and click on the Study button. You can select a study mode option box labeled "Show correct answer (Correct answer will be displayed immediately for each question)". You also have the ability to study showing your answers from the test by clicking on "Review Last Test". When the exam opens to the first question you will then select "Review / Options" and then select "Wrong Answers". The program will now only display those Qs that were marked wrong during the previous test session for that exam. The wrong answer that was selected will be marked with a red X; and the correct answer will be marked with a green circle and yellow checkmark. Note: If you neglected to select any answer to a specific question during the exam, that question will not be included when you select "Wrong Answers". We suggest that you mark any questions that you do not answer and then review the marked. [Top] Explanations are viewable for each question by selecting the "Explain" button in the study mode. Just as in a real exam where explanations are not available, explanations are not available in the test mode. [Top] How do I delete exams from the "Current Exams" menu that I no longer wish to see? You cannot delete individual exams from your "Current Exams" menu. However, in the upper left hand corner of the Current Exams menu, there is a drop down menu which will allow you to hide any exams that are more than 3, 7, 14, 30, 60, or 90 days old. The exams will not be deleted, but they will no longer appear on the Current Exams menu. You can change this setting at any time and access other exams at a later date if desired. [Top] No, printing exams is not allowed by an Exam Master OnLine™ individual user. [Top] After clicking on "Start", the screen goes back to the initial order page. How can this be resolved? Rebooting should resolve this problem. Simply shut down the computer and then restart. [Top] I am unable to see images associated with questions while using Exam Master OnLine™. How can this be resolved? If you have a program installed that prevents pop-up ads while browsing the Internet, it can also prevent you from viewing the images available while using Exam Master OnLine™. Disabling the program should resolve the problem. [Top] When I attempt to send an email by clicking on an email link from within Exam Master OnLine™, I receive a message stating, "Could not perform this operation because the default mail client is not properly installed. If you are using a browser other than Internet Explorer® but your email is Outlook®, and click on an email link, the browser may not know how to jump over to Outlook® to locally process the email going out. With most browsers, you should have the ability to deselect the option selecting it as the default mail application. [Top] Can I purchase an Exam Master OnLine™ monthly subscription for more than 1 month at a time? Yes. You can purchase an Exam Master OnLine™ monthly subscription for 1 month, 3 months, or 6 months. There are pull down menus on the "Monthly Order" page within Exam Master OnLine™ that allow you to select the desired product and either 1, 3, or 6 months. [Top] I just logged in. Why does the screen say that my session is expired? If your internet browser's cache is full, it will sometimes try to load a previous session, rather than starting a new one. This can be solved by clearing your browser's cache. For IE7 users, you can do this by clicking on "Tools", "Internet Options", and "Delete..." under Browsing history. You can then clear the cache by deleting the temporary internet files and cookies. For Firefox2 users, you can do this by clicking on "Tools", "Options", click on the Privacy tab, click "Show Cookies.." and Click "Remove all Cookies". [Top] Why does my Internet seem slow? There are many factors that can cause the Internet to slow down. Before a page shows on your monitor, the route the data follows can be a long route. Internet connections could route pieces of the page over slower connections once the server sends the page. Interference to the connection could be on another line in your home, at the phone company, or at the cable company. If your computer is multi-tasking, such as running a print job, the loading of the page on your machine may take longer. It is not always possible to determine why the time varies that it takes to view a web page. Being a shared resource, the internet requires a great many pieces to work together. Different brands, makes, and models of computers, cables, fiber optics, and satellite links must all mesh together to deliver the web page. So, as you can see, there is no simple answer. If you do have concerns about Exam Master OnLine™ running slowly on your computer, please contact our technical support team ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). [Top] |
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