Administrator FAQs - Exam Master Corporation

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ADMINISTRATOR QUESTIONS

How can I ensure that the portal is not accessed by unauthorized users?
Administrators can add IP and email restrictions to the portal. IP restrictions will prevent users from accessing the system from computers outside of specified IP ranges. A proxy server would need to be set up to enable users to access your Exam Master® portal from off site locations.
Administrators can set up email restrictions for the portal. This will only allow those users using approved email domains to register to the system. Users may not change the email address to an unauthorized email domain.

How can students access off campus if I use IP Restrictions?
Portals with IP restrictions will need a Proxy Server to be set up which will allow users to access Exam Master® from any location. A Proxy Server will redirect the user's access through an authorized IP address.

Do I have to restrict the portal?
While it is not required to restrict the portal, using restrictions is a means of protecting the portal from unauthorized users.

How do I know how many users are registered to the portal/ how many users are using the portal?
Administrators can view reports concerning the portal by logging in to the Administrative module using “Gateway Stats”, “Usage Stats” and “Gate” report options.

How do I remove users from the portal?
Administrators can remove users by logging into the Administrative module and go to Manage Users.

How do I purge a large group of users from the portal?
Email a list of email addresses of those you wish to have removed from the portal to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request them to be purged from the portal.

Do faculty and/or administrators need to download a special program to Access Exam Master?
No, Exam Master is accessible worldwide from any Internet connection. All that is required is the URL you were provided. Using your registered email address and password you can access your portal. If the portal administrator has restricted access by IP address, you must contact your portal Administrator for special access instructions.

How do faculty and portal administrators gain access to AMS?
Follow the registration instructions on the main page of your institution’s portal. Once your email address is registered, contact your Portal Administrator so your user account can be enabled with faculty access. Portal Administrators need to contact Client Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for Administration access.

Why do faculty and portal administrators need a 2nd password?
The second password is an added level of security. We recommend using two different passwords and changing passwords frequently to insure the best level of security possible.

Can faculty and administrators change their password(s)?
Yes, to change either or both passwords, log into EM OnLine > go to My Account on the top right > My Info > change any information you desire.

What happens if someone forgets their password?
The first password can be retrieved by clicking on the “Forgot Password” link. For faculty and administrators to retrieve their 2nd password to access Academic Manager, contact Client Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance.

How are users registered to the portal?
There are many ways a user can be registered to the portal. If self registration is enabled then the examinee can register from the main page of your customized portal webpage. Your institution’s Portal Administrator can register examinees or you can upload class lists and any examinee in the class not previously registered will be registered automatically. Caution – The email address is the unique identifier in AMS so it is possible for an examinee to be registered more than once if they have multiple email accounts.

Can I register the users to the portal?
Yes, Administrators can upload a CSV list of users using the Administrative Module > Manage Users.

How do I get pricing information/I have questions about pricing?
For any pricing and sales related questions email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-800-572-3627 between the hours of10am - 5pm EST Monday - Friday.

What if I have questions?
Contact Client Support with any questions, comments or concerns. Client Support is available Monday – Friday 7am – 8pm EDT at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

1-800-572-3627

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